FAQ

Is it safe to order online?

We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information entered into our website. This includes your name, address and other critically sensitive information such as your credit card details. Information passed between your computer and our website cannot be read if it is intercepted.

Our technology includes the following features:

Authentication - This assures your browser that your data is being sent to the correct computer server and that the server is secure.

Encryption - This encodes the data so that it cannot be read by anyone other than the secure server.

Data Integrity - This checks the data being transferred to ensure it has not been altered.

Will you price match my item?

As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.

Where can I find a size guide?

You can find our size guide on each product description page under the 'Size Guide' tab.

Why can't I find my size?

If the size you are looking for does not appear in the 'Select Size' drop down menu, the item is currently out of stock. Only available stock is displayed on our website. Our current season stock is regularly updated and new stock appears on our site frequently.

Why does nothing happen when I click 'buy now'?

This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.

Do I have to pay a delivery charge?

You do not have to pay for the delivery charge. We provide free shipping for all the products.

Can I change my address after placing an order?

We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.

How long will my delivery take?

We aim to deliver your order as soon as possible. Delivery times are provided at the time of your order on the checkout page, and you may have two different estimated delivery dates depending on which distribution centre will be fulfilling your order. Delivery times will depend on the delivery destination. All delivery times are estimated and are based on working days, this excludes weekends and public holidays

Why has my order not been dispatched?

This could be because we are currently replenishing our stock. If the item becomes available it will be dispatched as soon as possible and you will receive a confirmation email. If the stock is no longer available your order will be cancelled. Alternatively, if you paid via bank transfer please allow 3-5 working days for the payment to be processed.

Will this item come back into stock?

We are unable to provide exact dates for if or when an item will be restocked in-store or online. Our stock levels are updated daily so that items are made available as soon as possible.

Can I exchange my order?

We currently do not offer an exchange. However, you may return the product for a refund and place a fresh order.

How do I return my order?

You may place a return request on the website. Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original condition along with the original invoice, which we will be reverse picked up or we may ask you to courier it to us.

Are there any charges for returns?

Yes, there will be a handling fee of 100/- charged to you which will be deducted from your refund amount

How long will the return take?

Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed. You will receive a confirmation email once your return has been processed.

Can I cancel my order?

We will not be able to cancel orders that have already been processed, but you are unhappy with our product you may always return it. Please check our return and refund policy.